<aside> 🎨 Hello! I'm Raj Gangakhedkar 😇**,**

I’m targeting challenging opportunities in UX design and UX research, leveraging a recent Master's degree in User Experience Design and two years of experience as a Data Insight Analyst.

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📔 Portfolio 👉🏻

Hi, I’m Raj 😇

🌈 Summary

• Enhancing UX design capabilities to create engaging digital experiences through a blend of qualitative and quantitative research, aiming to exceed user expectations.
• Establishing a strong base in UX design principles to develop user-friendly products, integrating analytical skills to ensure cohesive user experiences that resonate with the target audience.
• Skilled in UI development to create user-centric designs that align with interface standards, ensuring optimal user experiences across various applications.
• Proficient in conducting in-depth UX performance analysis, utilizing user journey mapping and accessibility principles to create user-centered designs that enhance digital experiences.
• Successfully led a webpage redesign project, resulting in an increase in interaction time and a commendable +8 Net Promoter Score (NPS), showcasing a strong capability to drive impactful improvements in user engagement and satisfaction. Offered support to patrons of Transport for London by addressing inquiries regarding autopay and congestion charge zones, ensuring their experiences were seamless.

📋 Experience

Customer Service Advisor - Bluearrow, UK

Apr 2024 - Present

• Collaborated with Blue Arrow on a project in partnership with Capita, contributing to its successful execution.
• Dealing with representations made by customers for their penalty charges.
• Solving more than 20+ tickets per day efficiently, satisfying the user needs.
• Handled multiple platforms to do the investigation for user queries.
• Effectively resolved customer concerns about products or services, fostering loyalty and bolstering sales initiatives.
• Delivered exceptional service to a high volume of customers daily, consistently maintaining a positive demeanour and prioritizing customer satisfaction.
• Articulated product features and advantages, facilitating user understanding and utilization of the product.